In case of no printout of the confirmation email and no specific Purchase Return Order number on the packing, the books will be returned to the sender.

Customer must print the email where the return has been accepted by ELP and send it together with the faulty books.

The Purchase Return Order Quote Number will have to appear on the outside of the packing.

All returns must be packed in a manner to avoid any additional damage to the books resulting from insufficient packaging.

A copy of the original invoice and a copy of the purchase receipt must be present in the packing when return is being done.

The books must be returned to ELP Head Office (Vacoas).

Payment effected for sold out books will lead to a refund to your bank account or necessary actions will be taken.ĮLP must be contacted within 15 days upon receipt of books for return to be taken into consideration. If return is accepted, a Purchase Return Order Quote will be sent to you via email within 3 working days. Our sales person will then revert back via email to notify about the return application. In case a customer receives a faulty book, (s)he will have to send an email at with the invoice number, item number, quantity and a picture of the faulty book which must be attached to the mail as proof. Usually all orders are processed and shipped within 1-5 working days.ĮLP will provide its online customers with the possibility to return or exchange faulty books (subject to verification by our staff). Shipment/delivery time of order processing starts from the day the order is placed with. wrong name or shipping address), an extra cost for the re-delivery of the products shall be claimed from the user placing the order. In the event that a non-delivery occurs on account of a mistake by you (i.e.

In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email. This shall be regardless of whether the order has been confirmed and/or payment levied. Users shall prohibit from indicating its acceptance to purchase products and services where (s)he does not intend to complete such transactions.Īny order placed for a product that is listed at an incorrect price may be cancelled. Payment will be done via a secure link on the ELP website.Ĭustomers will pay by any credit card issued by the Mauritius Commercial Bank.ĮLP will not be liable if your card has been lost or stolen, leading to no refund, once payment has been made.īy indicating the user’s acceptance to purchase any product or service offered on the website, (s)he is obligated to complete such transactions. We will not sell or release your personal information to any third party personnel or company.

All the information obtained in this site is strictly for our own customer service use.

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